March 31, 2018

Hi,

The description for this computer states that the USB-C thunderbolt port is a “on cord solution” for data transfer, video transfer, and power. Imagine my surprise when I docked it and got an error message that the port doesn’t accept power and to plug in my power adapter. I am hoping this is a temporary issue that will be fixed with a bios update and not an issue of false advertising and poor utilization of a fantastic technology. Can someone from Dell advise if this will be fixed in a future bios update or if it’s infact a hardware design flaw?

Please help.

I didn`t find the right solution from the Internet.

References:-
https://dell.to/2IeZA3a
Promotional video service

Thanks